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Moogsoft AIOps (Artificial Intelligence for IT Operations) is a next generation approach to event management, driven by real-time machine learning to detect anomalies across your production stack of applications, infrastructure and monitoring tools.

The system acts like a Manager of Managers (MoM), applying machine learning analytics to the growing volume of real-time events and alert streams generated by an entire production stack, turning it into early, actionable insight for support teams to collaborate and resolve problems faster. The key concepts of AIOps are explained in the video and sections below:

Key Concepts

Before you read any further, it is important to understand the key concepts and commonly used terms used in AIOps:

Event An event can be any log, status or change event generated by a third party monitoring tool
Alert An Alert is a deduplicated Event or an instance of new data coming into AIOps
Situation A Situation is a cluster of Alerts that have been grouped together by one of the Sigalisers
LAMs The LAMs (Link Access Modules) connect the third party monitoring tools to AIOps
Moog_farmd This is the master service or service harness which controls all other services and which algorithms are running
Sigaliser The sigalisers are the algorithms which group Alerts based on factors such as time, language, topology and similarity

For more information on any of these terms or similar topics please refer to the Glossary .


Moogsoft AIOps takes millions of events that have been generated by third party monitoring tools, compresses and de-duplicates them into thousands of Alerts which are clustered into manageable Situations using machine learning algorithms called Sigalisers.

This diagram shows a high-level overview of how multiple streaming Events can be converted into more manageable clusters of data called Situations:

All of the relevant information about Situations is in Situation Rooms, virtual meeting places where social-collaboration takes place between members of the support team in order to reach a resolution.


Moogsoft facilitates deployment as a hybrid cloud system with AIOps hosting the server components and the customer running an on-premise software appliance which sends data to the server. It is also possible for customers to host the server components and run the software locally.

The customer is able to access the system via a web user interface. For more information see Operator Guide .