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The Email integration allows you to retrieve email messages from a mail server and send them to Moogsoft AIOps as events.

Refer to the Email LAM Reference to see the integration's default properties. When you use the integrations UI, you can only configure the visible properties.

If you want to implement a more complex Email LAM with custom settings, see Configure the Email LAM .

Before You Begin

Before you set up your Email integration, ensure you have met the following requirements:

  • You know the details of the mail source you want to target (host name, port, username and password, name of messages folder).
  • You know the protocol used by your mail server: IMAP, IMAPS, POP3, or POP3S.
  • The port for your mail server is open and accessible from Moogsoft AIOps.
  • You know whether the body of the incoming email messages contain JSON.

To retrieve email messages from multiple sources you will need to configure an Email integration for each.

If your mail server uses SSL (POP3 or POP3S protocol) the integration looks for SSL keys and certificates with the default names and locations outlined in the Email LAM Reference . If your details are different, see Configure the Email LAM instead of using the integration.

Configure the Email Integration

Configure the Email integration in Moogsoft AIOps as follows:

  1. Navigate to the Integrations tab.
  2. Click Email in the Monitoring section.
  3. Provide the connection details to create the integration.

You do not need to perform any integration-specific steps on your Email system. After you complete the Email integration, it polls your mail server every 60 seconds.