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xMatters Workflow

The bidirectional xMatters integration keeps critical information synchronized between Moogsoft AIOps and xMatters.

You can perform the following actions with this integration:

  • Notify an xMatters group about an alert.
  • Notify an xMatters group about a Situation.
  • Close a Situation in Moogsoft AIOps to close the associated event in xMatters.
  • Invite a user from Moogosft AIOps to a Situation Room to send an invite to a user with the same name in xMatters.
  • Comment on an xMatters event for it to appear in an associated Situation Room comment thread in Moogsoft AIOps.
  • Automatically notify an xMatters group if a Situation is assigned to the corresponding team in Moogsoft AIOps.

For information on configuring the integration see xMatters .

Notify an xMatters Group about an Alert

You can notify an xMatters Group about an alert by following these steps:

  1. Open an alert view.
  2. Right-click on an alert.
  3. Select Tools > Engage xMatters Group (Alert) .

The xMatters group receives a notification about the alert from Moogsoft AIOps.

Notify an xMatters Group about a Situation

You can notify an xMatters Group about an alert by following these steps:

  1. Open a Situation view.
  2. Right-click on a Situation.
  3. Select Tools > Engage xMatters Group .

The xMatters group receives a notification about the Situation from Moogsoft AIOps.

Comment on a Situation Room from xMatters

You can add comments to the comment thread of a Situation Room in Moogsoft AIOps from xMatters.

To do this, open the associated event in xMatters and add a comment. This appears in Moogsoft AIOps as follows :

"xMatters user <your_username> Commented: <posted_comment>".