Moogsoft Docs

Teams

Teams are the recommended way of grouping alerts and Situations using specific attributes.

Teams can either be created automatically based on a single attribute's values or manually based on one or more attributes in a Filter.

Adding Teams Manually

To add teams manually, click the icon in the bottom left corner. Alternatively, to duplicate a team and base a new team on another, click the duplicate icon.

You can configure each team using the fields in the three tabs: General, Settings and Users.

General

The General tab is for all basic information such as the name and which Services and Situations the team can see:

Field Input Description
Name String The name of the team (up to a maximum of 64 characters)
Description String The text description of the team (e.g. Ops Team, Database Team, Web Service Team etc)
Active Boolean This indicates whether the team is active or not
Service Filter Pre-configured

The names of any configured Services that the team will see (e.g. Web, Storage, CRM etc)

Warning

Important : This is an important step when setting up teams manually. If no Services are added on this filter, then nothing will appear in the Services Overview .

Select all with the double chevron. Select multiples with cmd and then single chevron to move them to the Selected table

Note

If you add more than 200 Services it may impact your system's performance.

Situation Filter -

Create a filter to determine which Situations are assigned to the team.

If you only want these specific Situations to be visible and assignable to your team members then ensure these users do not have the all_data permission. See Roles for more details.

Button Description
>> This will make all available Services visible to the team
> This will make the selected Service visible to the team
< This will remove visibility of the selected Service from the team
<< This will remove visibility of all selected Services from the team

Click Save Changes to continue.

Settings

The Settings tab is for defining which alerts the Team will see and configuring the team's default landing page.

Field Input Description
Alert Filter - Add an alert filter to define which alerts not included in the team's Situation filter your team member's can see.
Landing Page Summary
Management Dashboard
Moogsoft AIOps Dashboard
My Situations
Open Situations
Open Situations with Impacted Services
Set the default landing page for the team. This will override any landing pages configured under Customization and Roles

Click Save Changes to continue.

Users

The Users tab is where you can add users to the team. Use the arrows to move the users into and out of the team.


Button Description
>> This will move all available users into the team
> This will move the selected user into the team
< This will remove the selected user from the team
<< This will remove all users from the team

Click Save Changes to continue.

Adding Teams Automatically

You can configure Moogsoft AIOps to automatically create teams based upon a Situation field. When you set up automatic teams, any existing teams become inactive.

  1. On the Teams page, click Setup Automatic Teams...
  2. Select a Situation field from the drop-down list, these include: 'Description', 'Service Impacted', 'Process Impacted' and 'Queue'.
    Moogsoft AIOps automatically assigns new Situations to the automatic team based on the values of the chosen Situation field.
  3. Click Start Auto Deploy to create teams.

Alternatively, you can setup your teams manually using the Service or Situation Filter or a combination of both.

Situation Update Policy

Click Situation Update Policy to choose which Situations are updated with changes when teams are added or removed.

These updates might not happen instantly if there are lots of Situations to change. The options are:

Option Description
Only new & changed Situations This will only change new and changed Situations
All Open Situations This will only change all Open Situations
All Situations This will change all Situations

Click Save to keep this policy.