Moogsoft Docs

ServiceNow Integration Workaround

You can work around the issue with the wrong URL in the link for t he ServiceNow integration as follows:

  1. In ServiceNow, search for 'macros' in the left search pane
  2. Click Macros
  3. Type 'moog' into the filter and click moog_link_to_situation
  4. In the code, change:

    linkURL = 'https://' + linkURL +'/#situation/'+sig_id;

    to:

    linkURL = 'https://' + linkURL +'/#/situation/'+sig_id;