Moogsoft Docs

Install a ServiceNow MID Server

Before you can set up the ServiceNow integration with an on-premises instance of Moogsoft AIOps, you must install a ServiceNow MID server on your AIOps machine. The MID server receives updates from ServiceNow and forwards them to the Moog so ft AIOps using the Graze API. These instructions provide the AIOps specific details about MID server installation. Refer to the ServiceNow documentation for more details.

  1. Inside ServiceNow, locate the URL for the 64-bit MID Server package for Linux.
  2. Download the 64-bit MID Server Linux to your AIOps machine.
  3. Create the following directory to install the MID Server:

    mkdir -p /usr/local/servicenow/moog_mid_server
  4. Unzip the MID Server 64-bit package to the moog_mid_server directory. For example :

    sudo unzip <mid server package>.zip -d /usr/local/servicenow/moog_mid_server
  5. Make the Tool Runner user the owner of the MID Server installation directory:

    chown -R moogtoolrunner:moogsoft /usr/local/servicenow/moog_mid_server

    See Configure the Tool Runner to verify the user for Tool Runner.

When you set u p the ServiceNow integration in AIOps, it automatically starts the MID server.